A structural equation model of customer satisfaction and future purchase of mail-order speciality food

Li-Wei Mai, Mitchell R. Ness

Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.

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Year of publication:	2006
Authors:	Mai, Li-Wei ; Ness, Mitchell R.
Published in:	The international journal of business science & applied management : IJBSAM. - [Erscheinungsort nicht ermittelbar] : [Verlag nicht ermittelbar], ISSN 1753-0296, ZDB-ID 2406737-4. - Vol. 1.2006, 1, p. 1-13
Subject:	customer satisfaction \| re-purchase intentions \| speciality mail order food \| structural equation modelling \| Kundenzufriedenheit \| Customer satisfaction \| Strukturgleichungsmodell \| Structural equation model \| Konsumentenverhalten \| Consumer behaviour \| Distanzhandel \| Distance selling \| Marktforschung \| Market research

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	hdl:10419/190575 [Handle]
Source:	ECONIS - Online Catalogue of the ZBW

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