A study of customer delight in the Indian banking sector based on Kano's model of product quality
Sathya Swaroop Debasish, Mostaq M. Hussain and Sarmistha Sarma
| Year of publication: |
2010
|
|---|---|
| Authors: | Debasish, Sathya Swaroop ; Hussain, Mostaq M. ; Sarma, Sarmistha |
| Published in: |
Global review of business and economic research. - New Delhi : Serials Publ., ISSN 0973-127X, ZDB-ID 2402714-5. - Vol. 6.2010, 2, p. 199-213
|
| Subject: | Bankgeschäft | Banking services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009419453