A study of the relationship between emotional intelligence and performance in UK call centres
| Year of publication: |
2004
|
|---|---|
| Authors: | Higgs, Malcolm |
| Published in: |
Journal of managerial psychology. - Bradford, West Yorkshire : Emerald, ISSN 0268-3946, ZDB-ID 6245717. - Vol. 19.2004, 4, p. 442
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