A study on customer's perception of online banking and e-service quality among Chennai customers
G. Kumar and V.M. Shenbagaraman
| Year of publication: |
2017
|
|---|---|
| Authors: | Kumar, G. ; Shenbagaraman, V. M. |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 11.2017, 1, p. 72-94
|
| Subject: | online banking | e-service quality | customer satisfaction | loyalty | e-service quality dimensions | e-banking | digital banking | internet banking | India | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Bankgeschäft | Banking services | Website | Internet |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011710582