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Qualitätswahrnehmung von Dienstleistungen : Determinanten und Auswirkungen
Kebbel, Phoebe, (2000)
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel, (2013)
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea, (2016)