A study on factors affecting service quality and loyalty intention in mobile banking
Qingji Zhou, Fong Jie Lim, Han Yu, Gaoqian Xu, Xiaoyu Ren, Dan Liu, Xiangxin Wang, Xinda Mai, Hong Xu
| Year of publication: |
2021
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|---|---|
| Authors: | Zhou, Qingji ; Lim, Fong Jie ; Yu, Han ; Xu, Gaoqian ; Ren, Xiaoyu ; Liu, Dan ; Wang, Xiangxin ; Mai, Xinda ; Xu, Hong |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-8
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| Subject: | Loyalty intention | Mobile banking | Service quality | Structural equation modelling | Dienstleistungsqualität | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Mobilkommunikation | Mobile communications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102424 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012502613