A study on the analysis of customer expectation for service quality in auto agencies
Ms. S. Gayathri, Dr. S. Rajasankar
| Year of publication: |
2019
|
|---|---|
| Authors: | Gayathri, S. ; Rajasankar, S. |
| Published in: |
International journal of applied business and economic research. - New Delhi : Serials Publ., ISSN 0972-7302, ZDB-ID 2460416-1. - Vol. 17.2019, 2, p. 33-38
|
| Subject: | service quality | customer expectation | tangibles | empathy | reliability | responsiveness and assurance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Emotion | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495659