A Study on the application of 6-Sigma on the enhancement of service quality of fitness club
| Year of publication: |
2012
|
|---|---|
| Authors: | Cheng, Kuei-Mei ; Hsu, Chin-Hsien ; Huang, Chin-Huang |
| Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 46.2012, 2, p. 705-713
|
| Publisher: |
Springer |
| Subject: | Service industry | Fitness industry | Fitness club | Service quality | 6-Sigma | Customer complaints |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10010539205