A study on the performance evaluation of major international airports in the world

Purpose – This paper aims to assess the performance evaluation of major international airports in the world. Design/methodology/approach – In this study, the authors utilized data envelopment analysis in an input‐oriented method to discuss the overall operational performance of 20 major international airports between 2001 and 2005. They used cross efficiency measure to determine the international airports that enjoy the best operational performances and used the bilateral model to compare the performance differences between international airports of different regions. Findings – The Atlanta Airport (ATL) in the USA and the Beijing Airport (PEK) in China experienced MPSS. The overall performance of international airports in Asia is better than those in Americas, Europe, and Oceania. Research limitations/implications – Service quality can be discuss in the field in the future. Practical implications – In sensitivity analysis, four inputs had positive impacts on overall performances. Originality/value – The ATL in the USA and the PEK in China were the best practices for the other international airports.