A systematic review and bibliometric analysis of the dark side of customer behavior : an integrative customer incivility framework
Cristiana R. Lages, Rodrigo Perez-Vega, Selma Kadić-Maglajlić, Niloofar Borghei-Razavi
| Year of publication: |
2023
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|---|---|
| Authors: | Lages, Cristiana R. ; Perez-Vega, Rodrigo ; Kadić-Maglajlić, Selma ; Borghei Razavi, Niloofar |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 161.2023, p. 1-16
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| Subject: | Systematic literature review | Bibliometric analysis | Customer incivility | Dark side of customer behavior | Customer mistreatment | Konsumentenverhalten | Consumer behaviour | Bibliometrie | Bibliometrics | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.113779 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014288831