A theoretical framework for consumer e-satisfaction and site stickiness : an evaluation in the context of online hotel reservations
Greta L. Polites, Clay K. Williams, Elena Karahanna, and Larry Seligman
| Year of publication: |
2012
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|---|---|
| Authors: | Polites, Greta L. ; Williams, Clay K. ; Karahanna, Elena ; Seligman, Larry |
| Published in: |
Journal of organizational computing and electronic commerce. - Norwood, NJ : Ablex Publ., ISSN 1091-9392, ZDB-ID 1331391-5. - Vol. 22.2012, 1, p. 1-37
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| Subject: | Hotellerie | Hotel industry | Digitale Plattform | Digital platform | Online-Buchungssystem | Online booking system | Kundenzufriedenheit | Customer satisfaction | Kundenbindungsprogramm | Loyalty program |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009513864