A tool-based framework to assess and challenge the responsiveness of emergency call centers
Year of publication: |
2020
|
---|---|
Authors: | Petitdemange, Eva ; Fontanili, Franck ; Lamine, Elyes ; Lauras, Matthieu ; Okongwu, Uche |
Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 67.2020, 3, p. 568-581
|
Subject: | Data mining | diagnosis | discrete event simulation (DES) | emergency call centers (ECCs) | process mining | responsiveness | Data Mining | Callcenter | Call centre | Simulation | Prozessmanagement | Business process management |
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