A tool-based framework to assess and challenge the responsiveness of emergency call centers
Eva Petitdemange, Franck Fontanili, Elyes Lamine, Matthieu Lauras, and Uche Okongwu
| Year of publication: |
2020
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|---|---|
| Authors: | Petitdemange, Eva ; Fontanili, Franck ; Lamine, Elyes ; Lauras, Matthieu ; Okongwu, Uche |
| Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 67.2020, 3, p. 568-581
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| Subject: | Data mining | diagnosis | discrete event simulation (DES) | emergency call centers (ECCs) | process mining | responsiveness | Callcenter | Call centre | Data Mining | Prozessmanagement | Business process management | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2019.2954013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012299892