A two-dimensional model of trust-value-loyalty in service relationships
Joe Choon Yean Chai; Naresh K. Malhotra; Frank Alpert
| Year of publication: |
2015
|
|---|---|
| Authors: | Chai, Joe Choon Yean ; Malhotra, Naresh K. ; Alpert, Frank |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 26.2015, p. 23-31
|
| Subject: | Trust | Perceived value | Loyalty behavioral intentions | Service relationships | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011347848