A two-stage approach for improving service management in retail banking
Gül Gökay Emel and Çagatan Taskin
| Year of publication: |
2008
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|---|---|
| Authors: | Emel, Gül Gökay ; Taskin, Çagatan |
| Published in: |
Operations research proceedings 2007 : selected papers of the Annual International Conference of the German Operations Research Society (GOR) ; Saarbrücken, September 5 - 7, 2007. - Berlin : Springer, ISBN 3-540-77902-7. - 2008, p. 257-262
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| Subject: | Bank | Privatkundengeschäft | Personal banking | Dienstleistungsmanagement | Service management | Data-Envelopment-Analyse | Data envelopment analysis | Data Mining | Data mining | Türkei | Turkey |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003717465