A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services
| Year of publication: |
2006
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|---|---|
| Authors: | Olorunniwo, Festus ; Hsu, Maxwell K. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 16.2006, 2, p. 106-123
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