A Typology for Evaluating Branch-Level Perceptions of Internal Customer Management Processes within the UK Clearing Banks
| Year of publication: |
1995
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|---|---|
| Authors: | Chaston, Ian |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 15.1995, 3, p. 332-349
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