A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Michael Sony; Nandakumar Mekoth
| Year of publication: |
2012
|
|---|---|
| Authors: | Sony, Michael ; Mekoth, Nandakumar |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 12.2012, 4, p. 490-508
|
| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010003770