A typology of customer variability and employee variability in service industries
Ching-Chow Yang, Lai-Yu Cheng, and Chiuhsiang Joe Lin
| Year of publication: |
2015
|
|---|---|
| Authors: | Yang, Ching-chow ; Cheng, Lai-yu ; Lin, Chiuhsiang Joe |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 7/8, p. 825-839
|
| Subject: | customer variability | employee variability | service quality | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011388421