A valued agent : how ECAs affect website customers' satisfaction and behaviors
Mohammed Slim Ben Mimoun; Ingrid Poncin
| Year of publication: |
2015
|
|---|---|
| Authors: | Ben Mimoun, Mohammed Slim ; Poncin, Ingrid |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 26.2015, p. 70-82
|
| Subject: | Virtual agent | ECA | Shopping value | PLS | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Website | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Agentenbasierte Modellierung | Agent-based modeling | Kundenwert | Customer value |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011347840