A view from the vendor's side : factors that determine satisfaction
Shanthi Gopalakrishnan, Melodi Guilbault, Abhoy K. Ojha
| Year of publication: |
2017
|
|---|---|
| Authors: | Gopalakrishnan, Shanthi ; Guilbault, Melodi ; Ojha, Abhoy K. |
| Published in: |
South Asian journal of business studies. - Bingley : Emerald Publishing Limited, ISSN 2398-628X, ZDB-ID 2887107-8. - Vol. 6.2017, 3, p. 214-228
|
| Subject: | IT outsourcing | Social control | Client dependency | Competence-based trust | Mutual dependency | Vendor satisfaction | Outsourcing | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Lieferantenmanagement | Supplier relationship management | IT-Dienstleister | IT service provider | Beziehungsmarketing | Relationship marketing | Zufriedenheit | Satisfaction | Kompetenz | Competence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/SAJBS-11-2016-0092 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011801339