A visual process model for improved technology-based service design
Jennifer Percival
| Year of publication: |
2016
|
|---|---|
| Authors: | Percival, Jennifer |
| Published in: |
International journal of process management and benchmarking : IJPMB. - Olney : Inderscience, ISSN 1460-6739, ZDB-ID 2181571-9. - Vol. 6.2016, 2, p. 170-189
|
| Subject: | customer-centric | business process modelling | BPM | services sector | BPMN | lean | cognitive effectiveness | guidelines of business process modelling | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry | Workflow-Management-System | Workflow management system | Digitale Dienste | Web-based service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011589381