Academic Quality Assurance Process: A Case Study of Examination Process at College of Information Technology, Universiti Tenaga Nasional (UNITEN)

Quality assurance process in education is essential to ensure the quality of education especially at a higher learning institution. This paper will discuss the academic quality assurance process for examination processes at UNITEN. In UNITEN, the examination processes are using the ISO 9001: 2008 standard. A study was conducted for three consecutive semesters to investigate whether the academicians have successfully followed the standard operating procedure in preparing examination questions. Common mistakes were identified and investigated further for business process improvement such as cycle time and time completion in the examination processes.  The outcome from this study will be used to improve the related processes and operating procedures.