Acceptance of Remote Services : Perception, Adoption, and Continued Usage in Organizational Settings

Online-Ressource (XXIV, 262S. 54 Abb, digital)

Literaturverz. S. 209 - 253

Foreword; Acknowledgements; Short Table of Contents; Table of Contents; List of Figures; List of Tables; List of Abbreviations; Chapter 1 Introduction; 1.1 Motivation and Goals of the Thesis; 1.2 Research Questions; 1.3 Structure of the Thesis; Chapter 2 Conceptual Framework: Remote Services in Context of Technology-Mediated Services; 2.1 Emerging Technology-Mediated Service Types; 2.2 Classification of Remote Services; 2.3 Classification of Interactive Remote Services; 2.4 Conclusions and Implications; Chapter 3 Theoretical Framework for Remote Service Adoption and Continued Usage

3.1 Theoretical Foundations of Technology Adoption3.2 Theoretical Foundations of Interaction in the Service En-counter; 3.3 Transcending Concepts of Trust and Control across Dis-ciplines; 3.4 Technology-Intensive Service Adoption in B2B contexts; 3.5 Summary of the Theoretical Foundations of Remote Ser-vices; Chapter 4 Methodological Superstructure and Empirical Setting; 4.1 Methodological Superstructure; 4.2 Empirical Setting of the Employed Studies; Chapter 5 Qualitative Exploratory Interview Study; 5.1 Motivation and Goals; 5.2 Qualitative Research Methodology; 5.3 Field Phase

5.4 Results of the Qualitative Interview StudyChapter 6 Hypotheses Development; 6.1 Development of the ITSUM; 6.2 Link Between Usage Intention and Actual Usage Behav-ior; 6.3 Hypotheses Development for Group Comparisons; Chapter 7 Quantitative Studies; 7.1 Motivation and Goals; 7.2 Methods and Techniques Employed; 7.3 Study Design; 7.4 General Outline of the Questionnaires; 7.5 Operationalization of the Constructs; 7.6 Quality of the Questionnaire and Pre-Test; 7.7 t1-Study: Results of ITSUM Validation; 7.8 Multi-Group Comparison: Adoption vs. Continued Us-age

7.9 t2-Study: Intention Behavior Link7.10 Discussion of the Results; Chapter 8 Summary and Conclusions; 8.1 Summary of the Central Results; 8.2 Managerial Implications; 8.3 Implications for Future Research; Bibliography; Appendix A Additional Tables and Figures; A.1 Interview Guideline of the Exploratory Qualitative Study; A.2 First Pages of the Online Survey t1 and t2-study; A.3 Exploratory Factor Analysis Results; A.4 Correlations; A.5 Calculation of Moderating Effects;

10.1007/978-3-8349-8533-0 [DOI]

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