Achieving customer experience excellence through a quality management system

Alka Jarvis, Luis Morales, Ulka Ranadive

Acknowledgement -- Introduction -- Customer experience -- Customer experience lifecycle -- Quality management system -- QMS and CX interlock -- Optimization of CX -- Transformation of your existing QMS into CX centric model -- Appendix -- Appendix I: Case study: intelligent design -- All references -- Index

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Year of publication:	2016
Authors:	Jarvis, Alka ; Morales, Luis ; Ranadive, Ulka
Publisher:	Milwaukee, Wisconsin : ASQ Quality Press
Subject:	Beziehungsmarketing \| Relationship marketing \| Qualitätsmanagement \| Quality management \| Industrielles Management \| Industrial management
Description of contents:	Table of Contents [gbv.de]

Extent:	xv,159 Seiten Illustrationen 26 cm
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index Acknowledgement Introduction Customer experience Customer experience lifecycle Quality management system QMS and CX interlock Optimization of CX Transformation of your existing QMS into CX centric model Appendix Appendix I: Case study: intelligent design All references Index
ISBN:	978-0-87389-935-2 ; 0-87389-935-0
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011518272