Achieving Integration in Citizen Service Management System Dynamics Using Semantic Web Services

Fulfillment of the basic needs and expectations of the citizens in the democratic nations requires the establishment of Citizen Service Management (CSM) system. The contemporary CSM system enables us to work towards new portfolios of enterprise system solution such as change management and knowledge management. So, the leaders of successful organizations are consistently searching for better ways to improve performance and results. Frequent disappointments with past management initiatives have motivated managers to gain new understandings into the underlying but complex mechanisms such as knowledge management. In order to make the enterprise more competitive and successful, it is necessary to create and sustain a balanced intellectual capital portfolio. The goal of integrating and managing intellectual capital and the corresponding effective knowledge process requires systematic knowledge management. The objective of this paper is to give solution approaches to provide knowledge management capability under the system dynamics by promoting the ontology approach. This paper therefore attempts to discuss approaches and solutions in the form of integrating semantic web service components by involving intelligent agents and mediators for displaying simple, moral, accountable, responsive and transparent governance in order to effectively manage citizen services in a dynamic heterogeneous citizen services system environment