Achieving service process excellence with connected customer : a winning approach
Samir Yerpude, Tarun Kumar Singhal, Hiren Rajeshkumar Rathod
| Year of publication: |
2019
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|---|---|
| Authors: | Yerpude, Samir ; Singhal, Tarun Kumar ; Rathod, Hiren Rajeshkumar |
| Published in: |
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5726, ZDB-ID 2425005-3. - Vol. 12.2019, 1, p. 66-80
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| Subject: | Connected Customer | Customer Relationship Management | Internet of Things | Real-Time Data | Vehicle Service | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Internet der Dinge | Internet of things | Dienstleistungsqualität | Service quality | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJISSCM.2019010104 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011996975