Achieving Service Success Through Relationships and Enhanced Encounters
| Year of publication: |
2002
|
|---|---|
| Authors: | Gutek, Barbara A. ; Groth, Markus ; Cherry, Bennett |
| Published in: |
The Executive : an Academy of Management Publication. - Ada, OH : Academy Pr., ISSN 0896-3789, ZDB-ID 10202006. - Vol. 16.2002, 4, p. 132-144
|