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Just Right Outsourcing: Understanding and Managing Risk
Aron, Ravi, (2005)
Intelligent agents in electronic markets for information goods:customization, preference revelation and pricing
TOOL KIT - Getting Offshoring Right - Only half the organizations that shift processes offshore generate the expected financial benefits. It's not that offshoring can't work; it's that companies aren't systematic enough in their efforts. A methodology for choosing which processes to send out -- And where -- Can help.