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CRM in Indian banking sector : exploring the critical success factors
Patwardhan, Manoj, (2009)
A multidimensional typology of customer relationships : from faltering to affective
Dalziel, Nurdilek, (2011)
Bank selection and customer's perception of banks in Malaysia
Ismail, Norhazlin, (2004)
To have and to hold : managing channels in UK high street financial services
Farquhar, Jillian Dawes, (2008)
Selective demarketing : a value destruction approach
Farquhar, Jillian Dawes, (2014)
Case study research for business
Farquhar, Jillian Dawes, (2012)