Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
| Year of publication: |
2002
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| Authors: | Zohar, Ety ; Mandelbaum, Avishai ; Shimkin, Nahum |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 48.2002, 4, p. 566-583
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