Adding value for customers by providing service quality training (study at Islamic bank in Indonesia)
Wustari L. H. Mangundjaya; Permata Wulandari; Citra Wardhani
| Year of publication: |
2015
|
|---|---|
| Authors: | Mangundjaya, Wustari L. H. ; Wulandari, Permata ; Wardhani, Citra |
| Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 16.2015, 2/3, p. 230-245
|
| Subject: | customer satisfaction | service quality | training needs analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indonesien | Indonesia | Islamisches Finanzsystem | Islamic finance | Beziehungsmarketing | Relationship marketing | Betriebliches Bildungsmanagement | Employer-provided training | Malaysia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011317288