Adopting quality management (QM) principles in managing facilities management service delivery
Nik Elyna Myeda, Shirley Jin Lin Chua and Nur Syafiqatul Aqillah
| Year of publication: |
2023
|
|---|---|
| Authors: | Myeda, Nik Elyna ; Chua, Shirley Jin Lin ; Nur Syafiqatul Aqillah |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 10, p. 2393-2419
|
| Subject: | Facilities management | Office buildings | Quality management | Registered FM contractors | Service delivery | Qualitätsmanagement | Gebäudemanagement | Facility management | Dienstleistungsmanagement | Service management | Management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-08-2022-0253 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470788