Adopting TQM approach to achieve customer satisfaction: A flour milling company case study
| Year of publication: |
2012
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|---|---|
| Authors: | Kristianto, Yohanes ; Ajmal, Mian M. ; Sandhu, Maqsood |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 24.2012, 1 (6.1.), p. 29-47
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