Advancing customer experience through service design in mega shopping malls
Muhammad Junaid, Muhammad Faisal Rasheed, Kiane Goudarzi and Asma Tariq
| Year of publication: |
2024
|
|---|---|
| Authors: | Junaid, Muhammad ; Goudarzi, Kiane ; Tariq, Asma |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 52.2024, 1, p. 89-106
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| Subject: | Customer experience | Desire to stay | Intention to revisit | Service design | Shopping malls | Einkaufszentrum | Shopping center | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungsinnovation | Service innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-03-2023-0187 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014484218