Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks
Hoang Thi Bich Chi, Le Nhat Hanh
| Year of publication: |
April 2016
|
|---|---|
| Authors: | Hoang Thi Bich Chi ; Le, Angelina Nhat Hanh |
| Published in: |
Journal of economic development. - Hochiminh City : University of Economics Hochiminh City, ISSN 1859-1116, ZDB-ID 2869684-0. - Vol. 23.2016, 2, p. 137-160
|
| Subject: | Self-service banking technologies (SSBTs) | customer satisfaction | affective commitment | instrumental commitment | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Internationale Bank | International bank | Electronic Banking | Electronic banking | Bank | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011647707