Affective Reactions to Interpersonal Conflict at Work : Dispositional and Situational Moderators

Conceptualizing episodes of interpersonal conflict at work as affective events, this research examined the effect of such conflict episodes on employees' affective experiences on the job. We also examined the role of agreeableness and social support in moderating employees' affective reactions to conflict. A two-week experience-sampling study revealed that interpersonal conflict influenced employees' experienced affect over time, at the intraindividual level. As predicted, both agreeableness and social support influenced individuals' patterns of affective responses to conflict (in opposite directions)