Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
David Brock
| Year of publication: |
2009
|
|---|---|
| Authors: | Brock, David |
| Publisher: |
London [u.a.] : Kogan Page |
| Subject: | Kundendienst | Strategie | Kostenanalyse | Kundenmanagement | Profit | Retail trade--Management. | Returning goods. | Quality of products. | Customer service. | Customer relations. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | VI, 218 S. : graph. Darst. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references |
| ISBN: | 978-0-7494-5641-2 ; 0-7494-5641-8 |
| Classification: | Marketing |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10004392563