Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
David Brock
| Year of publication: |
c 2009
|
|---|---|
| Authors: | Brock, David |
| Publisher: |
London [u.a.] : Kogan Page |
| Subject: | Kundenservice | Customer service | Einzelhandel | Retail trade | Großbritannien | United Kingdom |
| Description of contents: | Table of Contents [gbv.de] ; Description [loc.gov] ; Description [loc.gov] |
| Extent: | VI, 218 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references 0912 |
| ISBN: | 978-0-7494-5641-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003830863