Agents of change in the disability field: bridge‐builders who make a difference

Purpose – This paper seeks to highlight the systemic conditions that facilitate the emergence, longevity, and effectiveness of bridge‐builders across organizations. Design/methodology/approach – Researchers conducted longitudinal case studies in six One‐Stop Career Centers across the USA over four years. Interviews were conducted with approximately 20 people in various positions at each of the sites visited. The data analyzed spanned the four years of the study. Findings – Researchers uncovered particular characteristics present in individual bridge‐builders that enabled them to accomplish their goals. This research indicates that, when the right conditions intersected with the right type of person, champions emerged who helped move the organization in new and innovative directions. Originality/value – This paper provides an outline of the organizational change that can happen in the disability field. By delineating bridge‐builders and the context in which they operate, others can identify the conditions within organizations to help them move forward.