//-->
Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin, (2015)
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal, (2018)
The impact of relationship marketing on customer value, satisfaction and loyalty : evidence from banking sector in Indonesia
Djajanto, Ludfi, (2019)
Competititve advantage through engagement
Kumar, V., (2016)
Customer engagement : the construct, antecedents, and consequences
Pansari, Anita, (2017)
Customer engagement marketing
Pansari, Anita, (2018)