Aggregate Complaint Analysis: A Procedure for Developing Customer Service Satisfaction
| Year of publication: |
1994
|
|---|---|
| Authors: | Lapidus, Richard S. ; Schibrowsky, John A. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 8.1994, 4, p. 50-60
|