Airline customer satisfaction and loyalty: impact of in-flight service quality
| Year of publication: |
2009
|
|---|---|
| Authors: | An, Myungsook ; Noh, Yonghwi |
| Published in: |
Service Business. - Springer. - Vol. 3.2009, 3, p. 293-307
|
| Publisher: |
Springer |
| Subject: | Service quality | Customer satisfaction | Customer loyalty | Airline companies | In-flight service |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10008515398