Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Steven Leon, Sonoma Dixon
| Year of publication: |
2023
|
|---|---|
| Authors: | Leon, Steven ; Dixon, Sonoma |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 113.2023, p. 1-13
|
| Subject: | Airlines | Behavioral intention | Commitment loyalty | Personality traits | Satisfaction | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Persönlichkeitsmerkmal | Personality trait | Konsumentenverhalten | Consumer behaviour | Persönlichkeitspsychologie | Personality psychology | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Luftverkehr | Air transport | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2023.102487 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014437736