Aligning Organizational Processes With Mission: The Case of Service Excellence
| Year of publication: |
2005
|
|---|---|
| Authors: | Crotts, John C. ; Dickson, Duncan R. ; Ford, Robert C. |
| Published in: |
The Executive : an Academy of Management Publication. - Ada, OH : Academy Pr., ISSN 0896-3789, ZDB-ID 10202006. - Vol. 19.2005, 3, p. 54
|