Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation
Melissa De Regge; Paul Gemmel; Rik Verhaeghe; Geert Hommez; Peter Degadt
| Year of publication: |
2015
|
|---|---|
| Authors: | De Regge, Melissa ; Gemmel, Paul ; Verhaeghe, Rik ; Hommez, Geert ; Degadt, Peter |
| Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 2424183-0. - Vol. 8.2015, 1/2, p. 32-47
|
| Subject: | All Patient Refined Diagnosis Related Groups (APR-DRG) | Health care services | Common cause variation | Length of stay (LOS) | Operating | Special cause variation | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Patienten | Patients | Krankenhauskosten | Hospital costs |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzungen: Acrobat Reader |
| Other identifiers: | 10.1007/s12063-015-0098-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011410803