Aligning Six Sigma and ITIL to improve IT service management
Peter C. Chan; Shauntell R. Durant; Verna Mae Gall; Mahesh S. Raisinghani
| Year of publication: |
2010
|
|---|---|
| Authors: | Chan, Peter C. ; Durant, Shauntell R. ; Gall, Verna Mae ; Raisinghani, Mahesh S. |
| Published in: |
Strategic information systems ; Vol. 4. - Hershey, Pa. [u.a.] : Information Science Reference. - 2010, p. 2665-2680
|
| Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | IT-Dienstleister | IT service provider | Informationsmanagement | Information management | Dienstleistungsmanagement | Service management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003912372