Alternative call center operational indicators to customer satisfaction
Alexandre Ferreira Oliveira; Luiz Antonio Joia
| Year of publication: |
2012
|
|---|---|
| Authors: | Oliveira, Alexandre Ferreira ; Joia, Luiz Antonio |
| Published in: |
Knowledge management and drivers of innovation in services. - Hershey, Pa. : Information Science Reference, ISBN 978-1-4666-0948-8. - 2012, p. 15-25
|
| Subject: | Callcenter | Call centre | Kundenzufriedenheit | Customer satisfaction | Befragung | Interview |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009681015