Amazement revolution : seven customer service strategies to create an amazing customer (and employee) experience
Shep Hyken
| Year of publication: |
2011
|
|---|---|
| Authors: | Hyken, Shep |
| Publisher: |
Austin, Tex. : Greenleaf Book Group Press |
| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
| Description of contents: |
A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization
Table of Contents [external.dandelon.com]
|
| Extent: | 214 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | What is amazement? -- The right thing to do -- How we got here -- The master class -- The master class : American express -- Role models for amazement -- Strategy #1 : provide membership -- Strategy #2 : have serious fun -- Strategy #3 : cultivate partnership -- Strategy #4 : hire right -- Strategy #5 : create a memorable after-experience -- Strategy #6 : build community -- Strategy #7 : walk the walk -- Create your own amazement revolution -- The art of amazement to-do list -- Amazement brainstorm worksheets. What is amazement? -- The master class -- Role models for amazement -- Create your own amazement revolution. |
| ISBN: | 978-1-60832-106-3 ; 1-60832-106-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010188810