Amazon.com's Orwellian nightmare : exploring apology in an online environment
W. Timothy Coombs and Sherry J. Holladay
| Year of publication: |
2012
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|---|---|
| Authors: | Coombs, W. Timothy ; Holladay, Sherry J. |
| Published in: |
Journal of communication management : an international journal. - Bingley : Emerald Publishing Limited, ISSN 1363-254X, ZDB-ID 2185796-9. - Vol. 16.2012, 3, p. 280-295
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| Subject: | Apology | Crisis | Crisis response | Internet | Online communication | Social media | Communication | Social Web | Social web | Öffentlichkeitsarbeit | Public relations | Online-Marketing | Internet marketing | Krisenmanagement | Crisis management | Electronic Commerce | E-commerce | Kommunikation | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009581817