An analysis for service quality enhancement in electricity utility sector of India by SEM
Suchismita Satapathy
| Year of publication: |
2014
|
|---|---|
| Authors: | Satapathy, Suchismita |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 21.2014, 6, p. 964-986
|
| Subject: | Service quality | Structural equation modelling | Indian consumers | Customer service quality | Electricity service quality | Dienstleistungsqualität | Indien | India | Elektrizitätswirtschaft | Electric power industry | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Kundenservice | Customer service | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010417215